A warmly lit café interior at night seen through the window

What is your business really saying to your customers?

Let The Unknown Advantage show you. Whether you would like a one-off mystery customer assessment or ongoing customer experience monitoring, Tanya would love to hear from you.

Book a visit, or just ask.

Know which package you want? Book and pay online in a couple of minutes. Still deciding? Send an enquiry and Tanya will talk it through with you. Everything you share is treated with discretion.

1
Book online, or send an enquiryTanya reads every booking and enquiry herself.
2
She gets in touchTo confirm your visit date and agree the focus and any assignment expenses in advance.
3
She visits, unannouncedYour feedback arrives by email within three to five working days.

Prefer to talk? Call 07415 295212 or email TheUnknownAdvantage@outlook.com.

Book and pay onlineChoose a package and pay securely Send an enquiryAsk a question first, no obligation

Your name * Business name * Email * Phone * (optional) Which package interests you?Package * Business address, or at least the town * Preferred visit date (optional) Preferred time (optional) Tell us about your business *Anything you would like Tanya to look out for? (optional)

The First Advantage £95 per visit

Assignment expenses such as travel or purchases are not included. Tanya agrees them with you before the visit.

Payment is taken securely by Stripe. Your card details never reach this website.

I have read the terms of business *

Everything you share will be treated with discretion.

Where is your business?

Tanya is based in Nottinghamshire and visits businesses in person, as an everyday customer would. She travels further afield depending on the assignment, so tell her where you are and she will let you know how a visit would work, including any travel costs, agreed before anything is booked.

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Tell us where you are

Before you get in touch.

A few things people often ask first.

All the FAQs

Yes. Your enquiry will be treated with discretion, whether or not you go on to book.

Any business where customers walk in, call or book: cafés, pubs, hotels, salons, shops, gyms, garages, estate agents and more. If you are not sure, ask.

Within three to five working days of the visit, by email. If you would like to talk it through, Tanya is happy to follow up with a call.