Book a visit

For businesses that serve people face to face.

Cafés, pubs, salons, shops, hotels, garages and more. If your customers walk in, call or book, a mystery visit will show you what they experience.

Book a mystery visit How it works

See your business through the eyes of the customer you want.

Every business has a customer it most needs to impress. Tell us who yours is and the visit is planned around them. These are examples, and the list is not a boundary.

  • A barista holds out a card reader as a customer pays

    Food & drink

    Cafés

    See your café through the eyes of a regular on a busy Saturday morning.

  • A member of staff holds the restaurant door and smiles goodbye

    Food & drink

    Restaurants

    See your restaurant through the eyes of a couple on their first visit.

  • A bartender pulls a pint for a customer at a polished bar, a log fire behind

    Food & drink

    Pubs

    See your pub through the eyes of someone walking in on their own.

  • A hotel receptionist hands over a key card across a marble desk

    Stays

    Hotels

    See your hotel through the eyes of a guest checking in late after a long drive.

  • A cottage owner holds the door open for a guest with a suitcase

    Stays

    Holiday lets

    See your holiday let through the eyes of a family arriving for their first night.

  • A customer browses a rail of jackets as an assistant walks over

    Shops

    Boutiques

    See your boutique through the eyes of someone buying a gift in a hurry.

  • A florist holds up a wrapped bouquet of roses for a customer

    Shops

    Florists

    See your flower shop through the eyes of a customer who has never ordered flowers before.

  • A salon receptionist looks up to welcome an arriving customer

    Health & beauty

    Salons

    See your salon through the eyes of a first-time client.

  • A smiling gym receptionist greets a member carrying a sports bag

    Health & beauty

    Gyms

    See your gym through the eyes of someone nervous about joining.

  • A dental receptionist smiles as a patient arrives at the desk

    Health & beauty

    Dental practices

    See your practice through the eyes of a patient who has put off booking.

  • An estate agent shows a client a stone cottage on a tablet

    Services

    Estate agents

    See your agency through the eyes of a buyer who walked in off the street.

  • A mechanic hands car keys back to a customer across the desk

    Services

    Garages

    See your garage through the eyes of a driver who knows nothing about cars.

A bookshop assistant checks a tablet to answer a customer holding a notebook

Not on the list? Ask anyway.

Opticians, vets, bakeries, bookshops, farm shops, letting agents, wedding venues: if people come to you for a product or a service, the customer experience can be assessed.

Tanya is based in Nottinghamshire and travels further afield depending on the assignment. Tell us what you do and where you are, and she will let you know whether a visit makes sense for your business.

Ask about your business

Whatever you do, your customers notice.

Find out what they experience before it shows up in a review. Tanya answers every enquiry herself.

Book a mystery visit Call 07415 295212

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